These terms apply to orders of hotel room decorations and extras placed through this website. The service is provided by the operator named on this page (“we”, “us”). By sending an order request you confirm that you have read these terms.
1. How an order works
- You choose a decoration, color theme, package and optional extras on the website and send a request. Sending the request is free and non-binding.
- We check availability and contact you on WhatsApp (or by email) to confirm the details.
- After confirmation we send you a secure payment link. The contract is concluded once we have confirmed your order and the payment has been received.
- You inform your hotel that we will decorate the room — we provide you with a ready-made message. We then arrange access with the hotel and decorate the room before your check-in.
2. Prices and payment
All prices are in Czech crowns (CZK) and include VAT. Prices in EUR are approximate and for information only; the binding price is the CZK price confirmed to you before payment. Payment is made in advance via the payment link we send. We do not take any payment through the order form.
3. Access to the room and the hotel’s consent
Decorating a room requires the hotel’s consent and access to the room. You are responsible for informing the hotel and providing correct booking details (hotel, check-in date, name on the booking). If the hotel refuses access, or the booking details provided are incorrect, we will try to find a solution with you (for example a different time). If the decoration cannot be carried out for reasons on the hotel’s side that we could not influence, we will agree with you on an alternative or a refund.
4. Cancellation by the customer
- You can cancel your order free of charge up to 2 days before your arrival date and receive a full refund.
- For cancellations made less than 2 days before the arrival date, the payment is non-refundable, because the decoration and materials have already been prepared.
- Please send cancellations on WhatsApp or by email and include your request number.
Refunds are made to the original payment method, usually within 14 days.
5. Right of withdrawal
The service is a leisure-related service provided on a specific date. Under § 1837(j) of the Czech Civil Code (implementing Article 16(l) of Directive 2011/83/EU), the 14-day right of withdrawal for distance contracts does not apply. Your right to cancel under section 4 is not affected.
6. Photos and the final decoration
Images on the website are for illustration purposes only. Every hotel room is different, so the decoration is adapted to the layout and features of your room. The number of items stated in the package is respected; shades of colors may differ slightly depending on the supplier.
7. Safety
Balloons are not toys — keep them away from small children and pets, and dispose of burst balloons safely. Balloons may contain latex; please tell us about any allergies in the special requests. We do not use open flames.
8. Complaints
If something is not as agreed, please contact us as soon as possible, ideally on the day of arrival, and send photos. We will review your complaint and reply within 30 days at the latest. If we cannot resolve a complaint together, consumers may contact the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz), which handles out-of-court resolution of consumer disputes.
9. Liability
We are responsible for decorating the room as agreed. We are not liable for damage caused by the hotel or third parties, or for the decoration after it has been handed over (for example balloons deflating naturally over time).
10. Final provisions
These terms are governed by Czech law. Mandatory consumer protection rules of your country of residence remain unaffected. We may update these terms; the version valid at the time of your order applies.